1. Introduction
At Alignéa Sourire, protecting your personal information is a priority. This policy explains how we collect, use, disclose and protect your data in accordance with Quebec's Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).
By using the Alignéa Sourire dental clinic website, you agree to the practices described below.
2. Person in charge of the protection of personal information
The person in charge of the protection of personal information is :
- Name : Nadine Houayek
- Email : info@aligneasourire.ca
- Phone : (514) 846-1333
3. Personal information collected
We may collect the following information :
- First and last name
- Email address
- Phone number
- Full address
- The service or treatment you would like information about
- Information submitted through the contact form or appointment request form
- Browsing data (IP address, pages visited, device used)
- Cookies and similar technologies
4. Purposes of collection
This information is used to :
- Respond to requests submitted through Alignéa Sourire
- Provide the information or treatment estimates you request
- Communicate with you regarding an appointment request
- Improve the user experience on the Alignéa Sourire website
- Analyze the performance of the website
No marketing communications are sent without your explicit consent.
5. Consent
By using our contact form or our website, you consent to the collection and use of your data.
You may withdraw your consent at any time by writing to: info@aligneasourire.ca
7. Hosting and transfer of data
Data is hosted in Canada.
Some technical data may be transferred outside Canada depending on the tools used. In such cases, we ensure that appropriate safeguards are in place.
8. Data retention
Personal information is kept only for as long as necessary for the purposes for which it was collected:
- Contact forms : 12 months following the last exchange, then destroyed
- Marketing : not applicable
- Web analytics : 14 months (aggregated data)
- Proof of cookie consent : 12 months
No permanent database is maintained for marketing purposes.
9. Data security
We apply appropriate security measures :
- Restricted access to data
- Protection of hosting systems
- Access monitoring
- Use of reputable providers
10. User rights (Law 25)
You have the following rights :
- Access to your data
- Correction of your data
- Withdrawal of consent
- Deletion (in certain cases)
- Portability of your computerized personal information (in certain cases)
- De-indexation or cessation of dissemination of information concerning you
To exercise these rights: info@aligneasourire.ca
We respond to any request within a maximum of 30 days of receiving it.
If you are dissatisfied with how your request was handled, you may file a complaint with the Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca — 1 888 528-7741.
12. Confidentiality incidents
In the event of an incident involving your data, Alignéa Sourire will take the necessary steps in accordance with Law 25 and will notify the appropriate authorities if required.
13. Contact
Questions ? Contact us :
- Alignéa Sourire
- Email: info@aligneasourire.ca
- Phone: (514) 846-1333